YOUR MOST ASKED QUESTIONS

Simply follow these steps to shop

1. Always login to your account first by clicking on My account on the top right hand corner. Enter your email address and password and click on sign in.

2. Click Add to Shopping Bag to place the item you want to buy in your bag.

3. Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the top right hand side of the screen.

4. If you have any order request, please add them under “Add order note”.

5. If you would like to use your store credits to pay for your purchase, please click on “Store Credit” icon. Click on checkout. System will automatically deduct the maximum eligible amount (this will bring you to step 10).

6. If you do not see the “Store Credit” icon, it means you do not have any store credits balance in your account. In this case, please click on “Checkout” at the bottom of the cart page.

7. If you would like to receive news notification from us, click on “Email me with news and offers”.

8. Check and confirm your shipping address. A phone number is mandatory to proceed with delivery.

9. Click on “Continue to shipping”.

10. If all details are correct, please click on “Continue to payment”.

11. We accept payment via Visa and Mastercard. For other credit card types such as AMEX and Discover, please check out using PayPal.

12. Click on “Pay Now” to complete the payment. For orders fully offset using store credits, click on “Complete order”.

An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking SaturdayClub is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.

Are the items in my shopping cart reserved?

Items are not reserved until payment has been made. That's why we recommend completing your purchase as soon as you can to secure your items.

Do I need to register for an account in order to make purchases?

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.

Can I change or cancel my order after confirmation?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the purchased items, the delivery address or payment method.

In the rare event of an address correction, a fee of up to HKD$100 may be imposed by our courier partners.

I'm missing an item from my order, what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If you’ve placed multiple orders within a few days of each other and are being shipped to the same delivery address, your different orders may be have been combined into a single parcel.

Can I get my pre-order items now?

We know how disappointed you are when the season’s best-selling styles are sold out! The pre-order option is how we can help you grab your favorite styles in your preferred color and size.

As this is an advance purchase, payment is made at the time of purchase. The delivery will differ from the standard shipping window. Please refer to individual product page for more details.

If your order includes both in-stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive.

If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.

What are Pre-orders?

We have sustainability in mind as we make our products, and by introducing Pre-orders, we strive to reduce waste in the fashion industry. Honestly, we're not zero waste currently, it’s a work in progress. Sustainability is a team effort and our pre-order relies on you. You get to decide what styles you want to bring back and how much of it. We only keep a limited quantity of every style in stock so that our products don't go to waste. At SaturdayClub, we care about the earth and are doing everything possible to reduce our industry’s impact on the environment.

Why can’t I get my in stocks orders first?

If your order includes both in-stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive. This way, we go green by consolidating the delivery of your items.

If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.

Free Express Shipping!

We proudly offer free express shipping and handling for local shipping in Hong Kong.

No minimum purchase or promotion codes are required.

Most packages will arrive 3 to 5 business days from the date of payment.

Do you ship internationally?

Yes, we ship to multiple countries!

Please visit our local sites if you are shipping to the following countries.

Singapore https://saturdayclub.com/

Australia https://saturdayclub.com/au

Malaysia https://saturdayclub.my

Japan https://saturdayclub.jp

United States https://saturdayclub.com/us/

For shipping to South Korea, Taiwan, Vietnam, The Philippines, Europe, and the United Kingdom, you can visit https://int.saturdayclub.com/

If your country is not listed above, drop us an email at hello@saturdayclub.com with your shipping address to obtain the latest shipping rates and delivery time frames.

How do I check the status of my orders?

An email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided.

Most packages will reach you within 3 to 5 business days. If you do not receive your items after 5 business days, please email us at hello@saturdayclub.com , and we will assist you accordingly.

Why is my shipment delayed?

Please expect a 2 weeks delay in shipping during the sale period. Rest assured that we are working hard to get your orders out as soon as possible.

The item must be returned in its original condition (unaltered, undamaged and unwashed), with secured tag intact and in the original ziplock bag packaging.

Mail back to us via registered mail or a courier service which allows tracking, as we will not be liable for any lost mail. The return postage fees will be at your own cost.

Your parcel has to reach us within 30 days from your order being dispatched from our warehouse.

Customers found returning items repeatedly will be refused at our discretion.
In the unlikely event that any of the above conditions are not met, we reserve the right to reject your return.

Simply fill up the return checklist found at the back of your invoice, and send it back to us together with your return item.
We will process your return within 7 business days upon receiving and checking that the item received meets all qualifying conditions.

You will be refunded in the form of store credit which will be sent to you via a system generated email. Your store credit is equivalent to the purchase price of each returned item and can be used on all merchandise on our website.

Once you have fulfilled the qualifying conditions above, please mail your return item along with the return checklist in a secured package to:

DPEX Worldwide (HK) Ltd.
Unit 1 & 2, G/F, Well Fung Industrial Centre,
No. 68 Ta Chuen Ping Street,
Kwai Chung, New Territories, Hong Kong
Attention: PD Dept (SaturdayClub RMA)

Store Credit will be issued for eligible returns and never expires.
Your Store Credit can be used as a payment method for any of your orders on our website.

Where can I find my store credit and how do I use it?

After logging into your account, spot the Store Credit icon on the right hand corner of our website and click on it.
You will be able to see your Store Credit balance and transaction history.

To use your Store Credit:
1. Add the items into your shopping cart as per normal
2. Select "checkout" under the Store Credit icon
3. All available store credit will be applied. If the order is less then your store credit, remaining credit stays in your account.

Can I return my order if I've applied Store Credit?
Orders paid with Store Credit can be returned as per our return policy.

What happens to unused Store Credit in my account after I place an order?
Any unused credits will be kept in your account, ready for use on your next purchase.

Regrettably, we are not able to offer an exchange. If you need a different size or colour of an item, you may opt to return your item and place a new order.

All returned items should be sent in their original condition and packaging, including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

Due to hygiene concerns, earrings are non-returnable.
Customers found returning items repeatedly will be refused at our discretion.

We will process your return within 7 business days upon receiving and checking that the item(s) received meets all qualifying conditions. You will be refunded in the form of store credit which will be sent to you via a system generated email.

If you have not heard back from us by the end of 7 business days, follow the steps below:

1. Your email software may be marking our emails as junk mail. To stop this from happening, please add notifications@merchantyard.com to your email address book.
2. Check that you've agreed to receive our marketing emails by logging into your account and clicking “Newsletter Subscription”.
3. Make sure you typed in the correct email address when you signed up with us.

If after this you're still not receiving our email, please drop us an email at hello@saturdayclub.com and we will sort it out for you.

We accept payment via Visa and Mastercard. For other credit card types such as AMEX and Discover, please check out using PayPal.

Most technical issues can be resolved by clearing your browser's cache and cookies . You'll also need to make sure that you accept our cookies.

If you're not sure how to clear your browser's cache and cookies, please see below:

iOS - Safari

If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data.

Once you've done this, simply open up Safari again and go to our website.

iOS – Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies.

Once you've done this, simply close and reopen Chrome again and go to our website.

Android

If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

1. Delete your cookies

You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).

Please note that if you have items in your bag or in your 'Saved items' section that were added when you weren't logged in, you'll need to make a note of the pro duct name/code as deleting your cookies could clear this history.

On most internet browsers you can delete your cookies using ‘Tools' or ‘History'.

2. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

3. Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

4. Contact Us

If you're still having problems, contact our Customer Care Team at hello@saturdayclub.com with the following information:

• As much detail as you can about the issue
• Screenshots of any error messages you get
• Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
• What you've done so far to try to resolve it

You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:

• Make sure you are using the same email address and password you registered with.
• If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
• If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
  If your issue isn't password related, here are a few things you may want to check;
• Make sure that the 'Block all cookies' function is disabled on your browser's settings
• Check that Javascript is enabled on your browser's settings.
• Make sure that you don't have any content blockers installed.
• Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If after this you still can't sign in, contact our Customer Care Team at hello@saturdayclub.com giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.

If you've forgotten your password, it's really simple to get back into your account.

• Head over to our sign in page by clicking here or it can be found in the right hand corner of the screen.
• Click the Forgot password? link and enter your email address.
• We'll then email you a link directly to your registered email address to reset your password.